FAQs
General Information
What services/products do you offer?
- Christian apparel, Custom apparel, Business Branding + Marketing, Custom Flyers + Graphics, and website development (coming soon).
Where are you located, or do you operate entirely online?
- We operate entirely online
How can I contact you for more information?
- By submitting an inquiry form, using Aigyn's AI located at the bottom right of your screen or DM us @aigynapparel on instagram
What sets your business apart from others in the industry?
- We are a christian based brand that strives on flexibility, land imitless creativity
Service/Process
How does the design process work?
- Submit an inquiry > Pay deposit > Onboarding call > Receive deliverables > Pay final payment
How long does it take to complete a project?
- Project timeline may vary depending on complexity (ex. Starter kit timeline is 2-4 weeks)
Can I request changes after the design is completed?
- Yes, post-revisions are available with a $50.00 fee per edit request
What happens if I’m not satisfied with the final design?
- We'll work with you closely make adjustments and ensure the design aligns with your vision. We encourage open communication throughout the project to minimize dissatisfaction. Please note that refunds are not available, but we are committed to working with you to achieve a design you'll love
Revisions and Policies
How many revisions are included in your packages?
- Each project automatically includes 3 free revisions
What is your refund or cancellation policy?
- A 50% non-refundable deposit is required for all projects. If you cancel before production begins, you forfeit your deposit. If you've paid in full, 50% will be refunded . For cancellations initiated by the designer, a full refund will be provided
Can I request additional revisions, and is there an extra cost?
- Additional revisions are available for $50.00 per edit request
Support and Communication
How can I track the progress of my project?
- Progress updates are provided via email
How do I provide feedback during the design process?
- Feedback can be provided via email or during onboarding call, clear and timely feedback helps ensure we meet your vision efficiently
What is the best way to reach you if I have questions or concerns?
- You can reach us via email at aigynapparel@gmail.com, instagram @aigynapparel or through the AIGYN's AI chat Bot a the bottom right of your screen
Custom Requests
Can I request a custom design not listed in your services?
- We welcome custom design requests, please submit an inquiry to discuss your vision
Do you work on rush projects, and is there an additional fee?
- Rush projects are available for an additional fee starting at $50, prices may vary
Are there limitations on the types of projects you accept?
- We are open to various creative projects, provided they align with out values and expertise
Other Common Concerns
Do you offer discounts for bulk orders or repeat customers?
- Discounts are available for bulk orders (ee pricing and payments). Repeat customers may inquire about loyalty discounts
What happens if I lose my design files?
- Files can be re-sent upon request. Fees may apply depending on the circumstances
Do you offer consultations before starting a project?
- Consultations are included as part of the onboarding process
Do you work provide support fo uaing designs on different platforms?
- We offer support to ensure your designs are optimized for social media, websites and other platforms. Feel free to let us know your accommodations
Can you help with printing or production?
- Yes, all apparel is printed through a third-party company. we do not print digital designs but can offer accommodations for locals
Do you offer tutorials or guides for using your designs?
- Tutorials for Canva and Photoshop are coming soon! If you navigate to the "Youtube University" page located under resources, there are some helpful videos
Pricing and Payments
How much do your services/products cost?
Business:
Business Logo (includes extended usage license): $150.00
Business Logo Redesign (made originally by Aigyn Apparel only): $75.00
Business Card (front & back): $50.00
Business Card Redesign (made originally by Aigyn Apparel only): $50.00
Business Social Media Template (canva or photoshop editable): $50.00
Business Submark Watermarks/No background sheet: $25.00
Apparel:
Custom Shirt (S-L): $25.00
Custom Shirt (XL-3X): $30.00
Custom Sweatshirt (S-L): $50.00
Custom Sweatshirt (XL-3X): $55.00
Custom Hoodie (S-L): $60.00
Custom Hoodie (XL-3X): $65.00
Bulk Apparel:
Bulk Custom Shirt (S-3X): MOQ = 10 Discount = 10% off entire order
Bulk Custom Hoodie (S-3X): MOQ = 10 Discount = 10% off entire order
Bulk Custom Sweatshirt (S-3X): MOQ = 10 Discount = 10% off entire order
Bulk Custom Shirt S-3X): MOQ = 50 Discount = 15% off entire order
Bulk Custom Hoodie (S-3X): MOQ = 50 Discount = 15% off entire order
Bulk Custom Sweatshirt S-3X): MOQ = 10 Discount = 15% off entire order
Digital Graphics:
Media Flier: $50.00
Additional Fees:
Customization Fee (for all orders): $10.00
Shipping Fee: $8.00
Rush Order Fee: price starts at $50.00 (prices may vary)
Additional Design Revisions: $10.00
Non-Exclusive License (Custom Shirts): $50
Exclusive License (Custom Shirts): $100
Websites:
Coming Soon!
Photoshop/ Canva Workshop:
Coming Soon!
What payment methods do you accept?
- All payments are accepted through our site: Credit/Debit, Apple pay, and Google pay
Do you require a deposit?
- 50% deposits are required to confrim booking and start any projects
Deliverables
What file formats will I receive for my design?
- Standard formats include JPEG and PNG. Additional formats are available upon request
Do you provide editable files?
- Yeditable Canva and Photoshop files are available upon request
Can you accommodate specific file or format requirements?
We offer accommodations to meet your specific needs
Will I own the design after it’s completed?
- Yes, all digital items are yours to use for personal or business purposes. Resale of any design is not permitted unless you purchase an extended license. However, if you are selling apparel but need designs made, an extended license is automatically included with your purchase. For other items, please contact us to discuss licensing options!
General Information
What services/products do you offer?
- Christian apparel, Custom apparel, Business Branding + Marketing, Custom Flyers + Graphics, and website development (coming soon).
Where are you located, or do you operate entirely online?
- We operate entirely online
How can I contact you for more information?
- By submitting an inquiry form, using Aigyn's AI located at the bottom right of your screen or DM us @aigynapparel on instagram
What sets your business apart from others in the industry?
- We are a christian based brand that strives on flexibility, land imitless creativity
Service/Process
How does the design process work?
- Submit an inquiry > Pay deposit > Onboarding call > Receive deliverables > Pay final payment
How long does it take to complete a project?
- Project timeline may vary depending on complexity (ex. Starter kit timeline is 2-4 weeks)
Can I request changes after the design is completed?
- Yes, post-revisions are available with a $50.00 fee per edit request
What happens if I’m not satisfied with the final design?
- We'll work with you closely make adjustments and ensure the design aligns with your vision. We encourage open communication throughout the project to minimize dissatisfaction. Please note that refunds are not available, but we are committed to working with you to achieve a design you'll love
Revisions and Policies
How many revisions are included in your packages?
- Each project automatically includes 3 free revisions
What is your refund or cancellation policy?
- A 50% non-refundable deposit is required for all projects. If you cancel before production begins, you forfeit your deposit. If you've paid in full, 50% will be refunded . For cancellations initiated by the designer, a full refund will be provided
Can I request additional revisions, and is there an extra cost?
- Additional revisions are available for $50.00 per edit request
Support and Communication
How can I track the progress of my project?
- Progress updates are provided via email
How do I provide feedback during the design process?
- Feedback can be provided via email or during onboarding call, clear and timely feedback helps ensure we meet your vision efficiently
What is the best way to reach you if I have questions or concerns?
- You can reach us via email at aigynapparel@gmail.com, instagram @aigynapparel or through the AIGYN's AI chat Bot a the bottom right of your screen
Custom Requests
Can I request a custom design not listed in your services?
- We welcome custom design requests, please submit an inquiry to discuss your vision
Do you work on rush projects, and is there an additional fee?
- Rush projects are available for an additional fee starting at $50, prices may vary
Are there limitations on the types of projects you accept?
- We are open to various creative projects, provided they align with out values and expertise
Other Common Concerns
Do you offer discounts for bulk orders or repeat customers?
- Discounts are available for bulk orders (ee pricing and payments). Repeat customers may inquire about loyalty discounts
What happens if I lose my design files?
- Files can be re-sent upon request. Fees may apply depending on the circumstances
Do you offer consultations before starting a project?
- Consultations are included as part of the onboarding process
Do you work provide support fo uaing designs on different platforms?
- We offer support to ensure your designs are optimized for social media, websites and other platforms. Feel free to let us know your accommodations
Can you help with printing or production?
- Yes, all apparel is printed through a third-party company. we do not print digital designs but can offer accommodations for locals
Do you offer tutorials or guides for using your designs?
- Tutorials for Canva and Photoshop are coming soon! If you navigate to the "Youtube University" page located under resources, there are some helpful videos
Pricing and Payments
How much do your services/products cost?
Business:
Business Logo (includes extended usage license): $150.00
Business Logo Redesign (made originally by Aigyn Apparel only): $75.00
Business Card (front & back): $50.00
Business Card Redesign (made originally by Aigyn Apparel only): $50.00
Business Social Media Template (canva or photoshop editable): $50.00
Business Submark Watermarks/No background sheet: $25.00
Apparel:
Custom Shirt (S-L): $25.00
Custom Shirt (XL-3X): $30.00
Custom Sweatshirt (S-L): $50.00
Custom Sweatshirt (XL-3X): $55.00
Custom Hoodie (S-L): $60.00
Custom Hoodie (XL-3X): $65.00
Bulk Apparel:
Bulk Custom Shirt (S-3X): MOQ = 10 Discount = 10% off entire order
Bulk Custom Hoodie (S-3X): MOQ = 10 Discount = 10% off entire order
Bulk Custom Sweatshirt (S-3X): MOQ = 10 Discount = 10% off entire order
Bulk Custom Shirt S-3X): MOQ = 50 Discount = 15% off entire order
Bulk Custom Hoodie (S-3X): MOQ = 50 Discount = 15% off entire order
Bulk Custom Sweatshirt S-3X): MOQ = 10 Discount = 15% off entire order
Digital Graphics:
Media Flier: $50.00
Additional Fees:
Customization Fee (for all orders): $10.00
Shipping Fee: $8.00
Rush Order Fee: price starts at $50.00 (prices may vary)
Additional Design Revisions: $10.00
Non-Exclusive License (Custom Shirts): $50
Exclusive License (Custom Shirts): $100
Websites:
Coming Soon!
Photoshop/ Canva Workshop:
Coming Soon!
What payment methods do you accept?
- All payments are accepted through our site: Credit/Debit, Apple pay, and Google pay
Do you require a deposit?
- 50% deposits are required to confrim booking and start any projects
Deliverables
What file formats will I receive for my design?
- Standard formats include JPEG and PNG. Additional formats are available upon request
Do you provide editable files?
- Yeditable Canva and Photoshop files are available upon request
Can you accommodate specific file or format requirements?
We offer accommodations to meet your specific needs
Will I own the design after it’s completed?
- Yes, all digital items are yours to use for personal or business purposes. Resale of any design is not permitted unless you purchase an extended license. However, if you are selling apparel but need designs made, an extended license is automatically included with your purchase. For other items, please contact us to discuss licensing options!